Night, lunch & weekend booking intake
It captures bookings and inquiries that come in when the desk is empty, without missing them.
Medical · Dental · Oriental · Procedures
A ₩1M procedure inquiry is stacking up in voicemail because you're with a patient.
밤에 온 예약도, 시술 후 경과 확인도, 가격 묻는 전화도 데스크에는 잡힌 일정으로 넘어갑니다.
It captures bookings and inquiries that come in when the desk is empty, without missing them.
Thanks for reaching out this evening. I'll help book your visit. What symptom is the booking for?
My molar is sensitive and I'd like a checkup.
I'll book a dental checkup. Would tomorrow morning or afternoon be more convenient?
이 통화가 남기는 것
- Symptom
- Sensitive molar
- Preference
- Checkup booking
- Time
- Tomorrow morning/afternoon
It confirms symptoms and preferred time to set a booking candidate and pass it to the desk.
Post-procedure progress checks and revisit guidance need to happen on time.
I'm calling to check on your recent implant procedure. Any discomfort?
There's a slightly sensitive feeling.
It looks like a progress check is needed. I'll book a revisit for the nearest date.
이 통화가 남기는 것
It checks progress and books any needed revisit.
For non-covered procedure inquiries like LASIK or implants, fast consultation connection drives conversion.
I'm wondering about LASIK consultation costs.
It depends on the exam items and procedure method. Shall I first book a free detailed-exam consultation?
이 통화가 남기는 것
It confirms the procedure of interest and timing to connect to a detailed-exam or consultation booking.
Revisit, prescription & post-procedure contact
Post-procedure progress checks and revisit guidance need to happen on time.
24-hour consultation connection for non-covered procedures
For non-covered procedure inquiries like LASIK or implants, fast consultation connection drives conversion.
환자는 병원 사정에 맞춰 전화하지 않습니다.
진료 중에 울리는 전화는 진료를 끊습니다. 점심시간과 야간에 걸려온 전화는 아무도 받지 못합니다. 시술을 알아보던 환자는 그 사이 다른 곳에 예약합니다.
24/7 unlimited concurrent answering
A desk gap at lunch, the first inquiry after a late-night search, a weekend pain call — the first response never breaks.
Your playbook is the AI's answer
It answers only within the clinic-approved guidance scope, and on questions touching diagnosis or prescription it defers — 'the director will check that during your visit' — and hands off to the clinician.
Every call auto-analyzed into VOC
Which procedure inquiries come in most and at which stage bookings break accumulates by procedure, becoming the basis for marketing and staffing.
전화 한 통마다 진료가 한 번씩 끊깁니다.
그 전화가 전부 사람 손을 거쳐야 하는 건 아닙니다.
예약·조회 문의진료 시간, 예약 변경, 접수 확인
예약·조회 문의은 대부분 AI가 처리하고 나머지는 사람이 맡습니다.시술 상담 접수비급여 문의 1차 접수와 상담 일정
시술 상담 접수은 절반쯤 AI가 처리하고 나머지는 사람이 맡습니다.증상 호소·불만·예외통증, 처방, 환불처럼 판단이 걸린 통화
증상 호소·불만·예외은 일부만 AI가 처리하고 나머지는 사람이 맡습니다.전화를 붙잡고 있던 데스크가 눈앞의 환자를 봅니다. 사람에게는 판단이 필요한 통화만 남습니다.
예약·조회 문의
예약 하나 바꾸는 전화 때문에 진료가 멈춥니다. 데스크가 자리를 비운 시간에는 아예 받지도 못합니다.
지금
진료 중엔 벨이 울려도 못 받고, 점심과 야간은 음성사서함
브링톡
인입 즉시 받아 접수. 여러 통이 몰려도 동시에, 밤에도 주말에도
시술 상담 접수
비급여 문의는 한 곳에만 걸지 않습니다. 회신이 하루를 넘기면 검사 일정은 이미 다른 곳에서 잡힙니다.
지금
진료 끝난 뒤 회신 목록에 쌓임 — 그사이 다른 병·의원으로
브링톡
문의한 그 통화에서 상담 일정까지. 가격은 검사 뒤 의료진 몫으로 남김
24/7
After-hours booking intake
After hours
Time recovery + procedure consultation
Design stage
Clinic validation planned
자주 묻는 질문
It doesn't handle care or prescriptions. It only takes non-clinical areas — booking intake, progress checks, procedure-consultation connection — and hands medical judgment to the clinician.
It minimizes collected items and defines recording, retention, and access-rights standards to your medical institution's rules first.
It takes intake on your main number, and for booking intake and changes we first define the integration scope with the clinic's booking system.
It takes 24-hour intake for booking, revisit, and procedure consultation, and organizes matters needing care so the clinician can review them right at the next appointment time.
We open just the after-hours booking-intake flow first. Because it's a safe window that doesn't touch clinicians during care, we confirm intake accuracy and reduced drop-off here first, then widen into revisit guidance and non-covered procedure consultation once verified.