Overdue notice & payment scheduling
On high-volume notice calls, it confirms the customer's possible payment date and whether follow-up contact is needed.
Finance · Capital · Debt Collection
The real risk in a finance call isn't labor cost — it's the one call that went unrecorded.
납부 약속부터 필수 고지까지 정해진 대로 말하고, 거기서부터는 담당자가 받습니다.
On high-volume notice calls, it confirms the customer's possible payment date and whether follow-up contact is needed.
I'm calling about this month's payment schedule.
I can pay this Friday.
I'll log it as a Friday payment. I'll also send the payment method by text.
이 통화가 남기는 것
- Planned payment date
- This Friday
- Guidance
- Payment method by text
- Logged
- Payment promise
Payment intent and the promised schedule are logged, and only calls with high complaint potential are handed off.
Application-status and additional-document questions make the queue long.
How far along is my loan review?
After verifying your identity, I'll check the current stage and whether any documents are still needed.
이 통화가 남기는 것
It guides the current stage and required documents, and separates underwriting judgment to a human consultation.
Repeated verification and disclosure steps have to be processed without gaps.
To verify your identity, please tell me the last four digits of your mobile number.
It's 3417.
Confirmed. I'll walk you through the required disclosures in order.
이 통화가 남기는 것
Required disclosures and consent status are structured and stored.
Card & loan application status
Application-status and additional-document questions make the queue long.
Identity verification & terms consent
Repeated verification and disclosure steps have to be processed without gaps.
한 통도 틀리면 안 되는데, 콜은 하필 월말에 몰립니다.
월말이면 납부일 문의가 며칠 치 분량으로 한꺼번에 몰립니다. 급할수록 안내 문구가 상담사마다 달라지고, 그 차이가 민원으로 돌아옵니다.
24/7 unlimited concurrent answering
Even when month-end settlement overdue notices spike all at once, it takes hundreds of calls concurrently without letting a single one slip into a queue.
Your playbook is the AI's answer
Required disclosure language never strays a single word from the approved script, and changing the wording requires a compliance review before it takes effect.
Every call auto-analyzed into VOC
It flags dispute-prone phrasing and complaint signals on each call, telling you which calls to review first before a problem grows.
상담사 한 명이 하루 종일 같은 안내를 반복합니다.
그 반복을 덜어내면, 남은 시간은 전부 어려운 통화로 갑니다.
납부 안내·잔액 조회문구와 절차가 정해진 반복 콜
납부 안내·잔액 조회은 대부분 AI가 처리하고 나머지는 사람이 맡습니다.인증·고지·진행 상태 안내본인 확인 뒤 정해진 범위까지
인증·고지·진행 상태 안내은 대부분 AI가 처리하고 나머지는 사람이 맡습니다.분쟁·상환 협상·민원재량과 판단이 필요한 통화
분쟁·상환 협상·민원은 일부만 AI가 처리하고 나머지는 사람이 맡습니다.상담사는 협상과 민원, 사람이 판단해야 하는 통화에만 앉습니다.
납부 안내·잔액 조회
월말이면 같은 안내가 며칠에 몰립니다. 좌석은 그 며칠에 맞춰 뽑을 수 없습니다.
지금
피크 며칠은 대기가 길고, 나머지 날은 좌석이 놉니다
브링톡
한꺼번에 몰려도 동시에. 몰리는 날에도 대기 없이 안내가 끝납니다
인증·고지·진행 상태 안내
고지는 한 번 빠지면 통화 한 건이 그대로 리스크가 됩니다. 사람은 하루 백 통째가 되면 문장을 줄입니다.
지금
상담사마다 고지 문구가 조금씩 다르고, 빠졌는지는 나중에 샘플로 확인합니다
브링톡
승인된 문구 그대로. 어느 항목에 동의했는지가 통화마다 같은 형식으로 남습니다
24/7
Overdue notice & payment scheduling
All calls
Recording & summary log
Pilot
Financial-firm validation design stage
자주 묻는 질문
Early on it starts with rule-based scope — guidance, schedule confirmation, disclosure — and hands cases with negotiation or dispute potential to a human consultation.
Every call is kept as a recording and summary, with retention periods and access rights set to the financial firm's internal rules and compliance standards.
It connects to your main number and CRM/consultation solution to take intake, and logs outcomes and next actions into the system.
It operates only against approved scripts, stores required disclosures and consent status in structured form, and reflects wording changes only after review.
It starts where risk is lowest. One flow of clearly-ruled calls with no negotiation or dispute — like overdue notice and disclosure — runs first at small volume. We verify processing rate, handoff accuracy, and full-call recording/disclosure accuracy together, and until verified, all sensitive calls stay with existing agents.